Shipping
Shipping
At Maison Mellow, we strive to ensure that your shopping experience is smooth and delightful from start to finish. Below you'll find all the details about our shipping process:
Processing Time
- Orders are processed within 1-2 business days after they are placed.
- Once your order is processed, you’ll receive a confirmation email with tracking details.
Shipping Options & Delivery Times
We offer the following shipping options:
- Standard Shipping: Delivered within 5-7 business days.
- Express Shipping: Delivered within 2-3 business days.
Delivery times may vary slightly depending on your location.
Shipping Costs
- Free Standard Shipping for orders over €50.
- For orders under €50, standard shipping costs €4.99.
- Express shipping is available for a flat rate of €9.99.
International Shipping
We currently ship to select countries worldwide. Shipping costs and delivery times vary depending on your location. At checkout, you'll see the shipping options available for your country.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your delivery status directly on our courier’s website.
Customs & Duties
For international orders, customs fees, taxes, or import duties may apply. These charges are the customer’s responsibility and vary by country.
Shipping Issues
If you experience any issues with your shipment—such as delays, lost packages, or damage during transit—please contact us at info@maisonmellow.com so we can assist you promptly.
Thank you for choosing Maison Mellow. We’re excited to bring a touch of elegance to your doorstep!