Privacy policy

Privacy Policy 

At Maison Mellow, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with us online or in-store.

Your Personal Data and How We Use It

We collect, use, and store your personal data to provide our services and offer a personalized experience. Your personal data will always be handled in accordance with this Privacy Policy.

Collection of Your Personal Data

We collect personal data at different levels, depending on your interactions with us:

  1. Browsing as a Guest

    • If you browse our Site without registering, we will not collect or use your personal data. However, as a guest, you may not access all the features available to registered users.

  2. Registered Users

    • When registering on our Site, you provide personal data such as your name and contact details. This allows us to:
      • Send email updates and respond to your queries.
      • Provide access to features like priority for limited-edition items.

  3. Placing an Order

    • Orders can only be placed as a registered user. Personal data collected at checkout includes your name, contact details, and payment information. This information is used solely for order fulfillment and secure payment processing.

  4. Updating Personal Data

    • You may verify or update your personal data by:
      • Logging into your account.
      • Contacting our Customer Service team.

Use of Your Personal Data

We use your personal data for the following purposes:

  • Providing Services

    • Responding to your inquiries.
    • Recommending products.
    • Maintaining your shopping cart.
    • Processing orders, including secure payment verification.

  • Marketing Communications

    • Keeping you informed about our latest products, promotions, and updates via email, post, or telephone (only if you have opted in).

Disclosure of Your Personal Data

We keep your personal data confidential, except when sharing it with:

  • Financial Institutions

    • Credit card issuers or payment processors, as necessary to process your transactions.

  • Legal Requirements

    • Authorities or parties when required by law or contractual obligations.

Please note: This Privacy Policy does not cover third-party websites. Always review third-party privacy policies before providing personal data to them. Maison Mellow is not responsible for the misuse of your data by third parties.

Contact Us

If you have questions or feedback regarding our Privacy Policy, please reach out to us at info@maisonmellow.com.

Thank you for trusting Maison Mellow!